Shipping Policy
Effective Date: June 1, 2026
Mosaic Biomarkers LLC is committed to providing a clear and reliable shipping process for customers who order genetic testing services through our website, providers, representatives, affiliates, or authorized partners.
This Shipping Policy explains how test kits are processed, shipped, delivered, returned for laboratory processing, and handled in the event of shipping delays, lost packages, incorrect addresses, or replacement requests.
By placing an order with Mosaic Biomarkers LLC, you agree to this Shipping Policy.
1. Company Information
This Shipping Policy applies to orders placed through Mosaic Biomarkers LLC and our website:
Mosaic Biomarkers LLC
Website: www.mosaicbiomarkers.com
Email: info@mosaicbiomarkers.com
2. Order Processing
After your order is placed, Mosaic Biomarkers LLC or one of its authorized fulfillment partners will begin processing your test kit order.
Order processing may include confirming payment, verifying order details, preparing the test kit, assigning kit information, coordinating fulfillment, and preparing the shipment.
Processing times may vary depending on order volume, fulfillment availability, holidays, weekends, weather conditions, carrier delays, provider coordination, or other factors outside our control.
3. Shipping of Test Kits
If your order includes a physical test kit, the kit will be shipped to the mailing address provided at the time of purchase or order submission.
Customers are responsible for making sure all shipping information is accurate and complete before submitting an order.
This includes:
Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code
Email address
Phone number, if requested
Mosaic Biomarkers LLC is not responsible for delays, failed deliveries, returned shipments, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
4. Shipping Locations
Mosaic Biomarkers LLC primarily ships within the United States.
Service availability may vary by state, provider availability, laboratory requirements, legal requirements, or fulfillment limitations.
Mosaic Biomarkers LLC reserves the right to refuse, cancel, delay, or modify an order if the requested service is not available in a particular location.
5. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout, included in the purchase price, or communicated during the ordering process.
Shipping charges may vary depending on the type of test kit, shipping method, destination, promotion, provider arrangement, or partner agreement.
Shipping fees, expedited shipping fees, reshipping fees, and carrier-related charges may be non-refundable unless otherwise required by law or approved in writing by Mosaic Biomarkers LLC.
6. Estimated Delivery Times
Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery timelines may vary based on:
Order processing time
Carrier availability
Shipping destination
Weather conditions
Holidays or weekends
Incorrect or incomplete addresses
Carrier delays
Fulfillment partner delays
Events outside Mosaic Biomarkers LLC’s control
Mosaic Biomarkers LLC is not responsible for delays caused by shipping carriers, weather events, natural disasters, labor disruptions, incorrect addresses, customs or regulatory issues, or other circumstances outside our reasonable control.
7. Tracking Information
When available, tracking information may be provided by email, text message, customer portal, provider communication, or another approved communication method.
Customers are responsible for monitoring tracking updates and contacting the carrier or Mosaic Biomarkers LLC if there appears to be a delivery issue.
If you do not receive tracking information or believe your kit has not shipped, please contact:
8. Incorrect or Incomplete Shipping Addresses
If a customer provides an incorrect or incomplete shipping address, the order may be delayed, returned, lost, or delivered to the wrong location.
If a test kit must be resent due to an incorrect, incomplete, or outdated address provided by the customer, additional shipping, fulfillment, administrative, or replacement fees may apply.
Mosaic Biomarkers LLC may not be able to cancel, reroute, or change an order once it has entered the fulfillment or shipping process.
9. Lost, Delayed, or Missing Packages
If your test kit appears to be lost, delayed, or missing, please contact Mosaic Biomarkers LLC at:
Please include your full name, order number, shipping address, and any tracking information available.
Mosaic Biomarkers LLC will review the shipment status and determine whether a replacement kit, carrier claim, or additional action is appropriate.
Replacement eligibility will be reviewed on a case-by-case basis.
10. Damaged Test Kits
If your test kit arrives damaged, opened, incomplete, or otherwise unusable, please contact Mosaic Biomarkers LLC as soon as possible.
Please email:
Include:
Your full name
Order number
A description of the issue
Photos of the damaged package or kit
Any carrier notices or delivery notes, if available
If Mosaic Biomarkers LLC determines that the kit was damaged during fulfillment or shipping, we may provide a replacement kit at no additional cost.
11. Returning Samples for Laboratory Processing
If your test requires you to return a biological sample to a laboratory, you are responsible for carefully following all instructions included with the test kit.
This may include instructions for sample collection, labeling, packaging, sealing, mailing, and timing.
Failure to follow the instructions may result in:
Delayed processing
Rejected samples
Inconclusive results
Failed laboratory analysis
The need for a replacement kit
Additional fees
Mosaic Biomarkers LLC is not responsible for failed or delayed sample processing caused by improper collection, improper labeling, incomplete documentation, contamination, damage, shipping delays, or failure to follow the instructions provided with the kit.
12. Sample Return Shipping
Some test kits may include prepaid return shipping materials for sending your sample to the designated laboratory.
If prepaid return shipping is included, it must be used according to the instructions provided with the kit.
If prepaid return shipping is not included, or if return materials are lost or damaged, the customer may be responsible for return shipping costs unless otherwise stated in writing.
Customers should retain any available tracking information when returning a sample.
13. Unused Test Kits
Unused test kits should not be returned to Mosaic Biomarkers LLC unless you are specifically instructed to do so by our team.
Because genetic testing kits may involve assigned kit identifiers, health-related information, laboratory coordination, and quality control requirements, returned kits may not be reusable.
Refund eligibility for unused kits is governed by our Refund Policy.
14. Replacement Kits
Mosaic Biomarkers LLC may provide a replacement kit when appropriate, including situations involving:
Damaged kits
Incorrect kits
Lost shipments
Missing kit components
Failed samples
Carrier-related issues
Fulfillment errors
Replacement kit approval is determined by Mosaic Biomarkers LLC on a case-by-case basis.
Additional fees may apply if a replacement is needed because of customer error, incorrect address information, failure to follow instructions, lost return materials, or improper sample collection.
15. Returned or Undeliverable Packages
If a package is returned to Mosaic Biomarkers LLC, a fulfillment partner, or a laboratory because it was undeliverable, refused, unclaimed, or sent to an incorrect address, Mosaic Biomarkers LLC may contact the customer for updated shipping information.
Additional fees may apply to reship the order.
Failure to respond to shipping follow-up requests may result in cancellation or delay of the order. Refund eligibility will be determined according to our Refund Policy.
16. Shipping Through Providers, Affiliates, or Partners
Some orders may be placed through a provider, clinic, representative, influencer, affiliate, or authorized partner.
Regardless of how the order is referred or purchased, shipping eligibility, replacement review, refund review, and fulfillment procedures are governed by Mosaic Biomarkers LLC’s policies.
Affiliates, influencers, representatives, and referral partners are not authorized to guarantee delivery dates, approve refunds, issue replacement kits, or modify this Shipping Policy unless Mosaic Biomarkers LLC provides written approval.
17. Carrier Responsibility
Once a package is transferred to a shipping carrier, certain delivery events are outside Mosaic Biomarkers LLC’s direct control.
Mosaic Biomarkers LLC is not responsible for carrier delays, misrouted packages, weather delays, theft after delivery, failed delivery attempts, or packages marked as delivered by the carrier but not received by the customer.
However, we will make reasonable efforts to help review and resolve shipping issues when possible.
18. Theft or Packages Marked Delivered
If tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, building management, mailrooms, front desks, parcel lockers, or the shipping carrier.
If the package still cannot be located, contact Mosaic Biomarkers LLC at:
Replacement eligibility will be reviewed on a case-by-case basis.
19. No Guarantee of Shipping Timelines
Mosaic Biomarkers LLC makes reasonable efforts to process and ship test kits in a timely manner, but we do not guarantee a specific shipping, delivery, return, laboratory receipt, or reporting timeline.
Estimated timelines are not guarantees and may change due to factors outside Mosaic Biomarkers LLC’s control.
20. Relationship to Refund Policy
This Shipping Policy should be read together with our Refund Policy.
The Shipping Policy explains how test kits and samples are shipped, delivered, returned, and replaced.
The Refund Policy explains whether an order may be canceled, refunded, partially refunded, or deemed non-refundable.
If there is a conflict between this Shipping Policy and the Refund Policy regarding refund eligibility, the Refund Policy will control.
21. Policy Updates
Mosaic Biomarkers LLC may update or modify this Shipping Policy at any time.
The updated version will be posted on our website with a revised effective date. The version posted at the time of purchase will generally apply to that order unless otherwise required by law.
22. Contact Us
For questions about shipping, delivery, tracking, damaged kits, replacement kits, or sample return instructions, please contact:
Mosaic Biomarkers LLC
Email: info@mosaicbiomarkers.com
Website: www.mosaicbiomarkers.com