Terms of Service

1. Company Information

Mosaic Biomarkers LLC provides access to genetic testing, health-related reporting, wellness insights, provider coordination, and related support services.

For questions about these Terms, please contact:

Mosaic Biomarkers LLC
Email: info@mosaicbiomarkers.com

2. Use of Our Services

You agree to use Mosaic Biomarkers LLC’s website and services only for lawful purposes and in accordance with these Terms.

You may not use our website, services, reports, materials, or technology to:

Violate any applicable law or regulation.

Submit false, misleading, or inaccurate information.

Interfere with the operation, security, or functionality of our website or systems.

Attempt to access data, systems, or accounts that you are not authorized to access.

Copy, resell, distribute, or exploit our materials without written permission.

Misrepresent your identity, medical information, payment information, or authority to act on behalf of another person.

3. Eligibility

By using our services, you represent that you are at least 18 years old or are the parent, guardian, or legally authorized representative of the person receiving services.

If you are purchasing or requesting services on behalf of another individual, you represent that you have the legal authority to do so and that all information you provide is accurate and complete.

4. Health and Genetic Testing Services

Mosaic Biomarkers LLC may provide access to genetic testing, laboratory services, digital reports, educational materials, and related wellness insights.

Our services may involve third-party laboratories, technology platforms, healthcare providers, consultants, affiliates, fulfillment partners, and other service providers. By using our services, you understand and agree that certain parts of the service may be performed by independent third parties.

Mosaic Biomarkers LLC does not guarantee that any specific test, report, interpretation, or result will lead to a specific medical decision, diagnosis, treatment, wellness outcome, or lifestyle result.

5. Not Medical Advice

Information provided by Mosaic Biomarkers LLC, including website content, educational materials, reports, summaries, recommendations, and communications, is provided for informational and educational purposes only.

Unless specifically provided by a licensed healthcare professional within an established provider-patient relationship, our content and services are not medical advice and should not be used as a substitute for professional medical care.

You should consult with a qualified healthcare professional before making medical, nutritional, fitness, supplement, medication, lifestyle, or treatment decisions based on genetic testing results or related information.

Do not ignore, delay, or avoid seeking medical advice because of information received through Mosaic Biomarkers LLC.

6. No Emergency Services

Mosaic Biomarkers LLC does not provide emergency medical services.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention from a qualified emergency provider.

7. Accuracy of Information

You are responsible for providing accurate, complete, and current information when using our services.

This may include your name, date of birth, contact information, shipping address, health-related information, payment information, consent forms, sample information, and any other details required to fulfill your order or service request.

Mosaic Biomarkers LLC is not responsible for delays, errors, missed communications, incorrect reports, shipping problems, or service issues caused by inaccurate, incomplete, or outdated information provided by you.

8. Consent to Testing and Services

By purchasing or using a genetic testing service through Mosaic Biomarkers LLC, you acknowledge and agree that:

You understand the nature of the test or service being requested.

You authorize the collection, processing, and analysis of the biological sample associated with the test.

You authorize Mosaic Biomarkers LLC and its applicable partners to coordinate fulfillment, laboratory processing, reporting, and related service delivery.

You understand that genetic testing may reveal information about inherited traits, health-related predispositions, wellness factors, medication response, family relationships, ancestry-related markers, or other biological insights, depending on the test ordered.

You understand that genetic information may have personal, medical, emotional, family, insurance, employment, or legal significance.

You are encouraged to consult with a qualified healthcare professional or genetic counselor regarding any questions about your results.

9. Test Kits, Samples, and Fulfillment

If your order includes a test kit, you are responsible for following all instructions provided with the kit.

Failure to properly collect, label, store, or return a sample may result in delays, inconclusive results, failed processing, or the need for a replacement kit.

Mosaic Biomarkers LLC does not guarantee that every submitted sample will produce a successful result. Some samples may fail due to insufficient DNA, improper collection, damage, contamination, shipping issues, or other factors outside our control.

Replacement kit eligibility will be reviewed on a case-by-case basis.

10. Reports and Results

Genetic testing reports and related materials are based on the information available at the time the report is generated. Scientific knowledge, research, clinical standards, technology, and interpretation methods may change over time.

Mosaic Biomarkers LLC is not obligated to update, reinterpret, revise, or reissue past reports unless expressly agreed in writing or required by law.

Reports may include educational content, wellness insights, genetic markers, risk-related information, or other data depending on the specific test purchased.

Reports should be reviewed with a qualified healthcare professional before being used to make health-related decisions.

11. No Guarantee of Outcomes

Mosaic Biomarkers LLC does not guarantee any specific result, diagnosis, treatment recommendation, medical approval, health improvement, wellness outcome, financial result, or provider decision.

Individual outcomes vary. Genetic testing is only one part of a broader health picture and may not account for all environmental, lifestyle, family history, clinical, or medical factors.

12. Payments and Billing

By purchasing services from Mosaic Biomarkers LLC, you agree to pay all fees associated with your order.

You represent that all payment information provided is accurate and that you are authorized to use the payment method submitted.

Prices, service availability, promotions, and product offerings may change at any time without notice.

Unless otherwise stated, all prices are listed in U.S. dollars.

13. Refund Policy

Refund eligibility is governed by Mosaic Biomarkers LLC’s Refund Policy.

Due to the nature of genetic testing, laboratory processing, sample handling, digital reports, and related services, certain purchases may become non-refundable once fulfillment, activation, sample collection, laboratory processing, reporting, consultation, or other service activity has begun.

To request a refund review, contact:

info@mosaicbiomarkers.com

14. Affiliate, Influencer, Provider, and Partner Referrals

Mosaic Biomarkers LLC may work with affiliates, influencers, representatives, providers, clinics, or other partners who refer customers to our services.

Purchasing through an affiliate link, referral link, promotional code, representative, provider, or partner does not change these Terms of Service.

Affiliates, influencers, and referral partners are independent parties and are not authorized to make medical claims, guarantee results, modify these Terms, approve refunds, offer legal or medical advice on behalf of Mosaic Biomarkers LLC, or bind Mosaic Biomarkers LLC to any promise not expressly stated in writing by the company.

If you receive information from an affiliate, influencer, provider, or partner that conflicts with these Terms, the written terms published by Mosaic Biomarkers LLC will control.

15. Promotions and Discounts

Mosaic Biomarkers LLC may offer promotions, discounts, affiliate codes, referral codes, or limited-time offers.

Promotions may be changed, suspended, or discontinued at any time.

Promotional offers may not be combined unless expressly stated. Discounts have no cash value and may not be applied retroactively unless Mosaic Biomarkers LLC agrees in writing.

16. Third-Party Services

Our services may include or rely on third-party laboratories, payment processors, shipping carriers, technology platforms, healthcare providers, customer support tools, affiliate platforms, or other service providers.

Mosaic Biomarkers LLC is not responsible for the actions, omissions, delays, errors, policies, or availability of third-party services except where required by law.

Your use of third-party services may also be subject to that third party’s terms, policies, privacy practices, or consent requirements.

17. Privacy and Health Information

Your use of Mosaic Biomarkers LLC’s services may involve the collection, use, storage, and disclosure of personal information, health-related information, genetic information, and payment information.

Our handling of personal information is governed by our Privacy Policy and any applicable consent forms, authorizations, or notices provided to you.

By using our services, you agree that Mosaic Biomarkers LLC and its authorized partners may collect, process, and share information as necessary to provide the services you request, comply with legal obligations, process payments, fulfill orders, generate reports, provide support, and operate our business.

18. Electronic Communications

By providing your email address, phone number, or other contact information, you consent to receive communications from Mosaic Biomarkers LLC related to your order, account, test kit, results, services, support requests, policies, and other business purposes.

You may also receive marketing communications if you have opted in or if such communications are otherwise permitted by law.

You may unsubscribe from marketing emails where an unsubscribe option is provided. Transactional, service-related, legal, and account-related communications may still be sent as necessary.

19. SMS and Phone Communications

If you provide a phone number, you agree that Mosaic Biomarkers LLC or its authorized service providers may contact you by phone call, text message, or automated message for service-related purposes, including order updates, appointment coordination, kit reminders, support follow-up, or account-related communications.

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions provided in the message. Opting out of marketing texts may not stop necessary service-related communications.

20. User Accounts

Some services may require you to create an account or access a secure portal.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify Mosaic Biomarkers LLC promptly if you believe your account has been accessed without authorization.

Mosaic Biomarkers LLC may suspend or terminate access to an account if we believe there has been unauthorized use, fraud, abuse, violation of these Terms, or a security risk.

21. Intellectual Property

All content, trademarks, logos, designs, graphics, reports, educational materials, software, website content, videos, text, images, workflows, and other materials provided by Mosaic Biomarkers LLC are owned by Mosaic Biomarkers LLC or its licensors and are protected by intellectual property laws.

You may use our materials only for your personal, non-commercial use unless Mosaic Biomarkers LLC gives you written permission otherwise.

You may not copy, reproduce, modify, publish, sell, distribute, display, reverse engineer, or create derivative works from our content or materials without prior written consent.

22. Limited License

Mosaic Biomarkers LLC grants you a limited, revocable, non-exclusive, non-transferable license to access and use our website and services for personal or authorized purposes in accordance with these Terms.

This license does not allow you to misuse our website, scrape data, copy content, interfere with system functionality, or use our materials for competing commercial purposes.

23. Prohibited Conduct

You agree not to:

Use our services for unlawful, fraudulent, harmful, or abusive purposes.

Interfere with or disrupt our website, systems, servers, networks, or third-party platforms.

Attempt to reverse engineer, copy, scrape, or exploit our website, reports, technology, or materials.

Submit false, misleading, or unauthorized information.

Use another person’s identity or information without legal authority.

Upload malicious code, viruses, spam, or harmful content.

Misrepresent Mosaic Biomarkers LLC, our services, our affiliates, our providers, or our partners.

Use our services to make unauthorized medical, legal, financial, or employment decisions about another person.

24. Service Availability

Mosaic Biomarkers LLC may update, change, suspend, or discontinue any part of its website, products, services, reports, pricing, availability, or technology at any time.

We do not guarantee that our website, portals, reports, or digital services will always be available, uninterrupted, secure, or error-free.

25. Errors and Corrections

Mosaic Biomarkers LLC makes reasonable efforts to provide accurate information, but errors may occur.

We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, service descriptions, availability information, and other content at any time without prior notice.

26. Disclaimer of Warranties

To the fullest extent permitted by law, Mosaic Biomarkers LLC provides its website, services, reports, content, materials, and related offerings on an “as is” and “as available” basis.

Mosaic Biomarkers LLC makes no warranties, express or implied, regarding:

The accuracy, completeness, or usefulness of information provided.

The availability or uninterrupted operation of our website or services.

The success of sample processing in every case.

The suitability of any report for a specific medical, wellness, legal, insurance, employment, or personal purpose.

Any specific health outcome, medical decision, diagnosis, treatment, or result.

To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

27. Limitation of Liability

To the fullest extent permitted by law, Mosaic Biomarkers LLC, its owners, officers, employees, contractors, affiliates, representatives, providers, partners, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of our website, services, reports, test kits, third-party services, or these Terms.

This includes damages related to lost profits, lost data, emotional distress, health decisions, business interruption, service delays, laboratory issues, shipping delays, technology errors, or reliance on information provided.

To the fullest extent permitted by law, Mosaic Biomarkers LLC’s total liability for any claim related to the services shall not exceed the amount paid by you for the specific service giving rise to the claim.

28. Indemnification

You agree to defend, indemnify, and hold harmless Mosaic Biomarkers LLC, its owners, officers, employees, contractors, affiliates, representatives, providers, partners, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from or related to:

Your use or misuse of our website or services.

Your violation of these Terms.

Your violation of any law or third-party right.

Information you submit to Mosaic Biomarkers LLC.

Your unauthorized use of another person’s information.

Your reliance on reports, content, or services in a way that violates these Terms.

29. Assumption of Risk

You understand and agree that genetic testing and health-related information may reveal sensitive, unexpected, incomplete, uncertain, or emotionally significant information.

You assume responsibility for deciding whether to use our services and for determining how to use, share, discuss, or act upon any information you receive.

You are encouraged to consult with a qualified healthcare professional, genetic counselor, attorney, or other appropriate advisor before making decisions based on genetic testing results.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Alabama, without regard to conflict of law principles, unless otherwise required by applicable law.

31. Dispute Resolution

Before filing a claim, you agree to first contact Mosaic Biomarkers LLC at:

info@mosaicbiomarkers.com

You agree to give Mosaic Biomarkers LLC a reasonable opportunity to review and attempt to resolve the issue informally.

If the dispute cannot be resolved informally, any claim or dispute shall be handled in accordance with the applicable laws and venue provisions of the State of Alabama, unless otherwise required by law.

32. Termination

Mosaic Biomarkers LLC may suspend, restrict, or terminate your access to our website, account, services, or communications if we believe you have violated these Terms, provided false information, misused our services, created a security risk, failed to pay required fees, or engaged in unlawful or harmful conduct.

Termination does not waive any rights or obligations that arose before termination.

33. Changes to These Terms

Mosaic Biomarkers LLC may update or modify these Terms of Service at any time.

The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

The version in effect at the time of your purchase will generally apply to that purchase unless otherwise required by law or unless you agree to updated terms.

34. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

35. No Waiver

Mosaic Biomarkers LLC’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

36. Entire Agreement

These Terms, along with our Refund Policy, Privacy Policy, consent forms, notices, and any written agreements that apply to specific services, make up the entire agreement between you and Mosaic Biomarkers LLC regarding your use of our website and services.

37. Contact Us

For questions about these Terms of Service, please contact:

Mosaic Biomarkers LLC
Email: info@mosaicbiomarkers.com