Privacy Policy

1. Company Information

This Privacy Policy applies to Mosaic Biomarkers LLC and our website, services, genetic testing offerings, digital reports, customer communications, affiliate links, provider referrals, and related business operations.

Mosaic Biomarkers LLC
Email: info@mosaicbiomarkers.com
Website: www.mosaicbiomarkers.com

2. Information We Collect

Mosaic Biomarkers LLC may collect information directly from you, from providers or authorized partners, from laboratories or service providers, and automatically through our website and digital tools.

The types of information we may collect include:

3. Personal Information

We may collect personal information such as:

Name
Email address
Phone number
Mailing address
Billing address
Date of birth
Account information
Order information
Payment-related information
Communication records
Customer support requests
Referral source or affiliate attribution information

4. Health-Related and Genetic Information

Depending on the services you request, Mosaic Biomarkers LLC may collect, receive, process, or help facilitate the processing of health-related or genetic information, including:

Genetic testing information
Laboratory testing information
Biological sample information
Test kit activation information
Health history provided by you or a provider
Health-related goals or preferences
Medication, supplement, or wellness-related information you choose to provide
Provider notes or related documentation, when applicable
Test results, reports, or interpretation materials

Genetic information is sensitive. Mosaic Biomarkers LLC treats genetic information with a high level of care and uses it only as described in this Privacy Policy, applicable consent forms, provider instructions, service agreements, and applicable law.

5. Payment Information

If you purchase services, payment information may be collected and processed by our payment processor or merchant services provider.

Mosaic Biomarkers LLC may receive limited payment-related information, such as payment status, transaction amount, billing details, and order confirmation information. We generally do not store full credit card numbers.

Payment processing may be subject to the privacy policy and terms of the applicable payment processor.

6. Website, Device, and Usage Information

When you visit www.mosaicbiomarkers.com, we may automatically collect certain technical and usage information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Links clicked
Referral source
Affiliate or tracking code information
Cookies and similar technologies
General location information based on IP address

This information helps us operate the website, improve user experience, evaluate marketing performance, detect security issues, and understand how visitors interact with our website.

7. Cookies and Tracking Technologies

Mosaic Biomarkers LLC may use cookies, pixels, tags, analytics tools, affiliate tracking links, and similar technologies.

These technologies may be used to:

Remember user preferences
Improve website functionality
Measure website traffic
Understand user behavior
Attribute referrals or affiliate sales
Evaluate marketing campaigns
Prevent fraud or misuse
Improve service performance

You may be able to disable cookies through your browser settings. If you disable cookies, some website features may not function properly.

8. Affiliate and Referral Tracking

Mosaic Biomarkers LLC may work with influencers, affiliates, representatives, providers, clinics, or other partners who refer customers to our services.

If you click an affiliate link, use a referral code, or purchase through a partner, we may collect referral attribution information. This may include the affiliate source, campaign code, link ID, promotional code, order status, purchase amount, and commission-related information.

Affiliates and referral partners do not receive your genetic test results, health reports, laboratory results, or detailed health information unless you separately authorize such sharing or unless another lawful basis applies.

9. How We Use Information

Mosaic Biomarkers LLC may use information to:

Provide genetic testing services
Process orders and payments
Ship, fulfill, replace, or manage test kits
Activate and associate test kits with the correct customer
Coordinate laboratory testing
Generate, deliver, or support reports
Communicate with you about orders, testing, results, support, or services
Coordinate with healthcare providers, laboratories, or authorized partners
Provide customer support
Verify identity or authorization
Improve our website, services, operations, and user experience
Manage affiliate attribution and referral commissions
Send service-related communications
Send marketing communications where permitted
Maintain records
Prevent fraud, misuse, or unauthorized access
Comply with legal, regulatory, contractual, laboratory, or healthcare requirements
Protect the rights, safety, and security of Mosaic Biomarkers LLC, our users, partners, providers, and others

10. Health Information and HIPAA

Some information collected or processed through Mosaic Biomarkers LLC may be health-related information or protected health information.

To the extent Mosaic Biomarkers LLC is acting as a covered entity, business associate, or other regulated party under applicable healthcare privacy laws, Mosaic Biomarkers LLC will handle protected health information in accordance with applicable law, contractual obligations, and any applicable Notice of Privacy Practices.

If a separate HIPAA Notice of Privacy Practices applies to a specific service, provider relationship, laboratory relationship, or clinical interaction, that notice may provide additional rights and protections related to protected health information.

11. Consent to Genetic Testing and Information Processing

By purchasing, activating, or using a Mosaic Biomarkers LLC genetic testing service, you may be asked to provide consent to testing, sample processing, data handling, and report generation.

Depending on the service, your consent may authorize Mosaic Biomarkers LLC, laboratories, providers, technology vendors, fulfillment partners, and other authorized service providers to collect, receive, use, process, and share information as necessary to provide the requested service.

You should carefully review any consent form provided before submitting a sample or activating a test.

12. How We Share Information

Mosaic Biomarkers LLC may share information as necessary to provide services, operate our business, comply with legal requirements, and support customer requests.

We may share information with:

Laboratories that process samples or generate testing data
Healthcare providers involved in ordering, reviewing, or supporting services
Technology platforms and secure portal providers
Payment processors and merchant services providers
Shipping and fulfillment partners
Customer support providers
Email, SMS, and communication service providers
Affiliate and referral tracking platforms
Professional advisors, including attorneys, accountants, and compliance consultants
Regulatory agencies, law enforcement, courts, or legal authorities when required or permitted by law
Business partners involved in providing the services you request
Successor entities in the event of a merger, acquisition, restructuring, or business transfer

We only share the information reasonably necessary for the applicable purpose.

13. What We Do Not Share

Mosaic Biomarkers LLC does not sell your genetic information.

Mosaic Biomarkers LLC does not share your genetic test results or detailed health reports with employers, family members, insurers, affiliates, influencers, or unrelated third parties without your authorization, unless required or permitted by law.

Mosaic Biomarkers LLC does not allow affiliates or influencers to access your genetic test results, laboratory reports, or sensitive health information for marketing purposes.

14. SMS and Mobile Information

If you provide a mobile phone number, Mosaic Biomarkers LLC may use it to send service-related text messages, including order updates, kit reminders, support communications, appointment coordination, or related service notifications.

If you opt in to promotional text messages, we may also send marketing messages where permitted by law.

Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages by following the instructions in the message.

Mobile opt-in data and text message consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

15. Marketing Communications

Mosaic Biomarkers LLC may send marketing emails, newsletters, educational content, promotional offers, or service updates where permitted by law.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the email.

Even if you opt out of marketing messages, we may still send transactional, legal, security, account, order, testing, or service-related communications.

16. De-Identified or Aggregated Information

Mosaic Biomarkers LLC may create, use, or share de-identified, anonymized, or aggregated information that does not reasonably identify you.

This information may be used for operations, analytics, quality improvement, research, product development, reporting, business planning, or compliance purposes.

Mosaic Biomarkers LLC will not attempt to re-identify de-identified information except as permitted by law.

17. Data Security

Mosaic Biomarkers LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information, health-related information, and genetic information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include access controls, secure systems, encryption where appropriate, confidentiality obligations, staff training, vendor review, and security monitoring.

No method of transmission over the internet, mobile network, email, or electronic storage system is completely secure. Mosaic Biomarkers LLC cannot guarantee absolute security.

18. Data Retention

Mosaic Biomarkers LLC retains information for as long as reasonably necessary to provide services, maintain records, support customer requests, comply with legal or regulatory obligations, resolve disputes, enforce agreements, support laboratory or healthcare compliance, and operate our business.

Retention periods may vary depending on the type of information, applicable law, laboratory requirements, provider requirements, contractual obligations, and business needs.

When information is no longer needed, Mosaic Biomarkers LLC may delete, de-identify, archive, or securely retain it as permitted by law.

19. Your Privacy Rights

Depending on where you live and the type of information involved, you may have rights related to your personal information.

These rights may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Limit certain uses or disclosures where applicable
Ask questions about how your information is used or shared

Some rights may be limited by legal, healthcare, laboratory, regulatory, contractual, security, or recordkeeping requirements.

To submit a privacy request, contact:

info@mosaicbiomarkers.com

20. Accessing or Correcting Information

If you believe the information Mosaic Biomarkers LLC maintains about you is inaccurate or incomplete, you may contact us to request a correction.

For laboratory reports, provider records, or clinical information, corrections may also need to be coordinated with the applicable laboratory, provider, or healthcare entity.

21. Deleting Information

You may request deletion of certain personal information by contacting Mosaic Biomarkers LLC.

Deletion may not be available for information that must be retained for legal, regulatory, healthcare, laboratory, tax, accounting, fraud prevention, contractual, dispute resolution, or legitimate business purposes.

If your genetic testing process has already begun, deletion of certain data may be limited by laboratory processing, reporting, compliance, or recordkeeping obligations.

22. Children’s Privacy

Mosaic Biomarkers LLC’s website and services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian consent.

If a parent, guardian, or legally authorized representative purchases or manages testing for a minor, that individual represents that they have the legal authority to do so.

If you believe a child has provided information without proper authorization, please contact us at:

info@mosaicbiomarkers.com

23. Information Submitted on Behalf of Another Person

If you submit information, purchase services, activate a test kit, or communicate with Mosaic Biomarkers LLC on behalf of another person, you represent that you have legal authority to do so.

You agree that all information submitted is accurate, complete, and authorized.

24. Third-Party Websites and Services

Our website, emails, affiliate links, or digital materials may contain links to third-party websites, platforms, laboratories, payment processors, portals, or service providers.

Mosaic Biomarkers LLC is not responsible for the privacy practices, security, content, terms, or policies of third-party websites or services.

You should review the privacy policies of any third-party service before providing information.

25. Social Media and Public Interactions

If you interact with Mosaic Biomarkers LLC on social media or through public platforms, your interactions may be visible to others depending on your privacy settings and the platform’s policies.

Do not post sensitive health information, genetic information, medical information, order information, or personal details in public comments or public messages.

26. Email Communications

Email may not always be a secure method of communication.

By emailing Mosaic Biomarkers LLC, you acknowledge that email communications may involve certain privacy and security risks.

Please do not send sensitive genetic, medical, financial, or account information by email unless instructed through a secure process.

27. Legal and Regulatory Disclosures

Mosaic Biomarkers LLC may disclose information when we believe disclosure is necessary or appropriate to:

Comply with applicable law
Respond to legal process
Cooperate with regulatory authorities
Protect safety, rights, or property
Investigate fraud or security issues
Enforce agreements or policies
Comply with laboratory, healthcare, tax, accounting, or business requirements

28. Business Transfers

If Mosaic Biomarkers LLC is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, transfer of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

29. International Users

Mosaic Biomarkers LLC is based in the United States and our website and services are intended primarily for users located in the United States.

If you access our website or services from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States, where privacy laws may differ from those in your location.

30. Do Not Track Signals

Some browsers may send “Do Not Track” signals.

Because there is not a uniform industry standard for responding to these signals, Mosaic Biomarkers LLC may not respond to all Do Not Track signals. You can manage certain tracking preferences through your browser settings, cookie settings, or applicable opt-out tools.

31. Updates to This Privacy Policy

Mosaic Biomarkers LLC may update this Privacy Policy from time to time.

When changes are made, we will update the effective date at the top of this page. Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

32. Contact Us

For questions, concerns, or privacy requests, please contact:

Mosaic Biomarkers LLC
Email: info@mosaicbiomarkers.com
Website: www.mosaicbiomarkers.com